“Being customer-focused allows you to be more pioneering”Jeff Bezos
About Brand Tourist
We use the principles behind Secret Shopper to help our clients exceed their customers’ expectations. We know that you can’t manage what you don’t measure, that’s why at Brand Tourist we critique the customer experience and evaluate engagement points along the prospect and customer pathway, reporting back performance at each and every stage.
We help you better understand target audiences and markets by first looking to frame, measure and then benchmark how customer expectations are met. By identifying gaps in performance and delivery against expectation we uncover insight to improve process, efficiency and ultimately revenues.
With 25 years of commercial experience Jonathan Webb, lead consultant behind Brand Tourist brings expertise in market research including secret shopper, insight, marketing strategy and business development.
At Brand Tourist we aim to bridge the gap between companies and their customers, brands and consumers, businesses and clients.